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Complaints Handling Procedure

How to Make a Complaint

If you have a complaint, please contact the Firm’s Chief Compliance Officer with details. You may make a complaint in person, by telephone or in writing:

Telephone: +44 (0)207 046 9310

Address: Lansdowne House, 57 Berkeley Square, London, W1J 6ER

All complaints are submitted free of charge.

Complaints Procedure

Your Right to Take Further Action

In the event that Infinity Investment Partners fails to resolve a complaint to your satisfaction, or if Infinity Investment Partners fails to do so within eight weeks of receiving your complaint, you may be entitled to refer your complaint to the Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, London E14 9SR, Telephone: 0800 023 4567 or at’

Additionally, if your complaint is not resolved to your satisfaction you may be entitled to take civil action against the Firm.